Returns Policy

 

RETURNS & REFUNDS

Happy customers are our priority and we try our best to work out any issues that may arise. Please email us at sales@silkmagnolia.com.au with any questions or concerns and we will get back to you as soon as possible. Please find our returns policy below

CHANGE OF MIND

We understand that it can be difficult to choose from our colour range online so if you wish to exchange an item for a different colour or size that is fine.  Items must be returned to us within 14 days of purchase. We only accept returns for a change of mind on items that are in as new condition and have not been opened, washed or used and are in original packaging with all tags and labels attached. Postage costs for change of mind items are to be covered by you the customer and you are responsible for ensuring the goods return to us. We recommend using a trackable postage option as we cannot be held responsible for any missing parcels.

FAULTY ITEMS

We pride ourselves on the quality of our beautiful products and work very hard to ensure excellent quality control.

In the unlikely event that your item is in any way faulty please contact us immediately at sales@silkmagnolia.com.au for return instructions.  Once we have received your item we will inspect it and if considered faulty you may choose to have a replacement item sent out or a refund to the same method as payment was made. Faults must be reported within 30 days of purchase.

Silk is a fine, delicate fabric and needs to be treated with care.  Please read carefully our washing and care instructions and follow these. Due to the natural fibres, colour fading can be expected over time and silk should not be hung on the line in direct sunlight.  Products that have faded due to incorrect care are not considered faulty and will not be accepted as a returnable item.

Please note that the delicate nature of silk means that exceptionally rough skin may cause pilling and this will not be considered a fault and will not be eligible for a return or refund. 

If you would like to return any items please email us at sales@silkmagnolia.com.au for further instructions.